Frequently asked questions

Our service to patients is free. We are paid a service fee by our partner hospitals, and this does not add to your bill. The estimate you receive is the hospital's own rate. If you ask us for extra services such as hotel booking or local transport, any cost is explained in writing before you agree.

We are partnering with multi-speciality private hospitals in the Chandigarh Tricity region and across North India that are approved to treat international patients. We share hospital options with you along with your estimate.

The estimate comes from the hospital and is based on your reports. The final bill can change if the doctor finds something new after examining you, or if your hospital stay is longer than planned.

It depends on the treatment. A health check-up may take two or three days, a knee replacement around two to three weeks, and cancer treatment can take longer. Your estimate includes the expected length of stay.

Yes. Up to two close family members can apply for e-Medical Attendant visas linked to the patient's visa. One family member can usually stay in the patient's hospital room.

Yes. We can arrange interpreters for Arabic, French, Swahili and other languages on request.

Yes. Halal and vegetarian food is easy to find in Tricity, and hospitals can provide meals to suit your needs.

You pay the hospital directly according to its policy, usually with an advance at admission and the balance at discharge. Card payments and bank transfers are accepted.

Yes. We never share your reports without your written confirmation. Once you confirm by email or WhatsApp, we share them only with the hospitals and doctors reviewing your case. Read our privacy policy for details.

We arrange online follow-up consultations with your treating doctor and help you with questions about medicines, reports or recovery.